Last Updated: January 2025
By accessing or using SharedHosting.lk services ("Service"), you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.
SharedHosting.lk is operated by PEEK Hosting LLC, and all services are subject to these terms as well as any additional terms provided at the time of service purchase.
SharedHosting.lk provides shared web hosting services including but not limited to:
All services are provided "as is" and "as available" without warranties of any kind, either express or implied.
3.1 Account Information: You must provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account credentials.
3.2 Account Security: You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
3.3 Age Requirement: You must be at least 18 years old to use our services. By using our services, you represent that you meet this age requirement.
4.1 Billing Cycles: Services are billed on a monthly or annual basis as selected during purchase. All fees are stated in US Dollars (USD) unless otherwise specified.
4.2 Payment Methods: We accept credit cards, debit cards, PayPal, and bank transfers. All payments must be made in advance.
4.3 Automatic Renewal: Services will automatically renew at the end of each billing cycle unless cancelled prior to the renewal date.
4.4 Late Payments: Accounts with overdue payments may be suspended. A reactivation fee may apply for reinstatement of suspended services.
4.5 Price Changes: We reserve the right to modify our pricing with 30 days notice. Existing customers will be notified of any price changes before their next renewal.
5.1 Money-Back Guarantee: We offer a 30-day money-back guarantee on all shared hosting plans. If you are not satisfied with our service within the first 30 days, you may request a full refund.
5.2 Refund Exclusions: The following are not eligible for refunds:
5.3 Refund Processing: Approved refunds will be processed within 5-7 business days to the original payment method.
5.4 Abuse of Refund Policy: We reserve the right to deny refunds to customers who abuse this policy.
You agree not to use our services for:
Violation of this policy may result in immediate account suspension or termination without refund.
7.1 Uptime Guarantee: We guarantee 99.99% uptime for our shared hosting services. Scheduled maintenance windows are excluded from this guarantee.
7.2 Maintenance: We reserve the right to perform scheduled maintenance with advance notice. Emergency maintenance may be performed without notice.
7.3 Support: Technical support is available 24/7 via email, live chat, and phone. Response times vary by support channel:
8.1 Backup Service: We provide weekly automatic backups with up to 4 restore points. Backups are provided as a courtesy and are not guaranteed.
8.2 Your Responsibility: You are solely responsible for maintaining your own backups of your data. We are not liable for any data loss.
8.3 Security: While we implement industry-standard security measures, no system is completely secure. You are responsible for securing your applications and data.
8.4 SSL Certificates: Free SSL certificates are provided for securing your website. You are responsible for installing and maintaining SSL on your domains.
9.1 Termination by Customer: You may cancel your service at any time through your account panel or by contacting support. Cancellations take effect at the end of the current billing cycle.
9.2 Termination by SharedHosting.lk: We reserve the right to suspend or terminate your account immediately for:
9.3 Data Retention: Upon termination, your data will be retained for 7 days. After this period, all data will be permanently deleted.
10.1 Disclaimer: SharedHosting.lk and PEEK Hosting shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:
10.2 Maximum Liability: Our total liability shall not exceed the amount you paid for the service in the twelve (12) months preceding the claim.
10.3 Indemnification: You agree to indemnify and hold harmless SharedHosting.lk, PEEK Hosting, and their employees from any claims arising from your use of our services.
11.1 Data Collection: We collect personal information necessary to provide our services, including name, email address, payment information, and usage data.
11.2 Data Usage: Your information is used to:
11.3 Data Protection: We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
11.4 Third-Party Disclosure: We do not sell, trade, or transfer your personal information to third parties except as required by law or to provide our services.
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new terms.
We will make reasonable efforts to notify customers of significant changes via email or through our website.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions.
If you have any questions about these Terms and Conditions, please contact us:
By using SharedHosting.lk services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.